FAQ

SHIPPING TIMES

All orders take 3 to 5 days to ship, you will receive an email with your tracking information as soon as we ship your order. 

REFUNDS

We offer a 100% customer satisfaction guarantee, if you are not completely satisfied with our products email us within 20 days and we will issue a full refund.  We will require you to return any unused portions, prior to issuing a refund.

If you wish to return an international package, we will not refund the shipping cost, unfortunately, this becomes very expensive for us.    

EMAIL US FOR ALL QUESTIONS

For questions about products or orders email us at info@alkalineveganshop.com, we do not see all of the dms and / or comments on Instagram, please treat us like you would a regular business and send an email.

COMBINING HERBS

All of our blends compliment each other and are meant to be taken together, for example, you may take the Happy Gut, with the Sea Moss and Bladderwrack, Chlorophyll, Happy Colon, Happy Brain and Iron.

INTERNATIONAL ORDERS AND CUSTOM CHARGES

Please be advised, some international orders may be subject to custom charges upon arrival.  UK orders are always subject to custom charges, so please be aware of this, we will not be reimbursing these as we do not collect them.  

Also, some international orders may sit in transit for up to one month plus, we will only send a new order when the order has been stuck in transit for an excess of sixty (60) days.

If you wish to return an international package, we will not refund the shipping cost, unfortunately, this becomes very expensive for us.

WRONG ADDRESS ISSUES 

Be very careful when typing in your address, if you type the wrong address or enter your information incorrectly we will not reimburse lost packages.

All orders ship from 980 E Lotus Dr., Silver Lake, Wisconsin 53170.